How do I place an order through

Navigate to the product(s) that you wish to purchase and select add to basket. Once you're ready to complete your purchase, click the basket symbol at the top right of the page and proceed to the checkout, following the on-screen instructions.

How can I change my order?

If your order has not yet been shipped you may be able to change your order. Please contact us as soon as possible.

If your order has already been shipped, we will be unable to make any changes until it arrives at its destination.

When will you dispatch my order?

When will you dispatch my order?

All orders placed before 13:00 are typically dispatched the same day, orders placed after this time or on Saturday, Sunday or national holidays will be dispatched the next working day.

You will receive an email to confirm when your order is dispatched.

How do I change my delivery address?

Please contact us as soon as you can with your order number, we will attempt to change the address but it may not always be possible.

Can I track my order?

Yes, your order can be tracked through your online account.

If you don't have an online account, you can track your order using the information in your confirmation email.

How long will it take to receive my order?

Delivery normally takes 1 - 2 days to most UK addresses although delivery may take longer to remote areas, islands and during exceptionally busy periods (e.g. Christmas).

Delivery to Europe and the rest of the world will take longer, please contact us for more details if your order is time sensitive.

Our courier will contact you on the morning of delivery to confirm an approximate time.

For more information on Deliveries please see our help page

What if I am not going to be home when the delivery is made? 

Our courier will contact you on the morning of delivery enabling you to nominate a preferred neighbour or safe place for your parcel. Alternatively you will be able to change your delivery date.

I've received the wrong product. What should I do?

You can report any order errors through your online account by clicking here. Alternatively you can contact us here.

My Montane product has arrived damaged. What should I do?

Please contact us as soon as possible to report any problems / damage. We will advise you on how to return your product for exchange.

The product I want is out of stock. What should I do?

If the product you are looking to purchase is currently out of stock, there are two options:

You can either contact us here and we will be able to advise you when stock will become available through or you can visit our stockist page to locate a Montane retailer who may have the product in stock.